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bk99911 is clear about what data we collect from you, why we collect it, and how it stays protected while your account is active. This policy applies to everyone who accesses our platform from Bangladesh, subject to your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose to fund your wallet. If you use Nagad or Upay to deposit, we receive a transaction reference that links the transfer to your account. We do not store your full mobile banking credentials; only the reference and amount are recorded against your wallet history. We also collect device and browser data — your IP address, screen type and session timestamps — to keep the account secure and to understand how the platform performs on mobile in Bangladesh. This technical data is not shared with advertisers. Where you interact with game lobbies from studios such as Pragmatic Play, PG Soft, Microgaming or CQ9, session data is logged so that interrupted rounds can be resolved fairly. We keep your account data for as long as your account remains open and for a period after closure as required by the applicable rules of the regions where access is permitted. You can ask us to confirm what data we hold at any time through the support routes listed on this page.
This privacy policy covers the data we handle directly through the bk99911 platform. It does not extend to third-party services that operate under their own terms. Use the four distinctions below to understand what falls inside and outside our responsibility.
Any data you submit when creating or logging into your account — including your registered mobile number and email address — falls fully within this policy. We control how that data is stored and who can access it.
Payment references generated when you deposit or withdraw through Nagad, Upay or bKash are recorded in your account wallet history. We hold the reference data; the mobile banking provider holds its own separate transaction record under its own privacy terms.
Game session logs produced while you play titles in our lobby are captured by us for account integrity and dispute resolution. Studio-level data handling by providers like Pragmatic Play or PG Soft falls under their own published policies.
Links or services that redirect you away from bk99911 — including external payment apps or verification tools — operate outside our policy scope. We are not responsible for how those services handle your data once you leave our platform.
You have real, actionable choices about the data we hold. The most direct route is to sign in and open your account settings page — your registered details, linked payment methods and recent wallet activity are visible there, and you can update your contact information without contacting support. If something looks wrong, you can raise a correction request directly through our published support channels. For a full data record request — covering everything we hold against your account — write to us using the contact method listed in the support section of this page. We aim to respond to record requests within the period set by the applicable rules for your region. If your account is closed, your data is retained for the period required under the terms applicable to eligible regions, after which it is removed from active systems. You cannot access closed-account data through the normal login path, so raise any record request before closing your account.
Sign in, open account settings, and check your registered details and wallet history. Everything we hold that is directly linked to your session is visible from that page without needing to contact support first.
Update your contact information directly inside account settings. For changes to identity details already verified against a deposit method like Nagad or bKash, contact support to complete the correction through our published channel.
If you are unsure what data we hold or why, send a written question through the contact route in the support section below. We will confirm the categories of data held against your account and the reason each category is retained.
You can ask us to remove your data after your account is closed. Availability of this right depends on your local law and the eligible region rules that apply to your account. We will confirm what can be removed and what must be retained.
If you have a question about how your data is handled, the routes below are the channels we monitor for account and privacy queries. Use the channel that fits your question — quick account questions suit live chat; detailed data requests are better handled by email so there is a written record on both sides.
Open the chat icon on the bk99911 site while signed in. Use this for quick questions about what data is showing in your account or to flag a detail that looks incorrect.
Send written data and privacy queries to our published support email address. Email is the preferred route for formal record requests or correction requests that need a written response.
Many data questions can be answered without contacting us at all. Sign in and open account settings to review registered details, linked payment references and wallet activity directly.
We keep your account data secured at the platform level and limit who inside our operation can access it. The data practices below describe what we do consistently across all accounts, whether you deposited via Nagad, Upay or bKash.
We use session cookies to keep your account active while you navigate the lobby and functional cookies to remember your language and display preferences. You can manage cookie acceptance through your browser settings. Refusing non-essential cookies does not block account access.
Your account is protected by the login credentials you set at registration. We do not store your mobile banking PIN or full wallet number. If you suspect your account has been accessed without your permission, contact us immediately through the live chat route.
We hold active account data for as long as your account is open. After closure, we retain the minimum data required under the rules applicable to eligible regions. We do not keep data longer than those rules require, and we do not sell your personal information to third parties.
When we update this privacy policy, the revised version is published on this page with the date of the change noted at the top. Continuing to use your account after a policy update means you have had the opportunity to review the changes. Reach us through email support if you have questions about any update.
These are the questions we receive most often about how data is handled on the platform. If your question is not covered here, use the email support route to send it directly.
We collect your name, mobile number, email address and the payment method you register — such as Nagad or bKash. We also log device and browser session data for security. We do not collect your mobile banking PIN or full wallet credentials at any stage.
We do not sell your data. We share only the minimum required with payment processors like Nagad and Upay to complete transactions, and with game studios such as Pragmatic Play or PG Soft to resolve session disputes. Each of those parties operates under its own privacy terms.
We keep closed-account data for the period required under the rules applicable to your eligible region. After that period, data is removed from active systems. The exact duration depends on your local law and the region rules that apply to your account at the time of closure.
Yes. Sign in and open your account settings to see registered details and wallet history. For a full written record of everything we hold, send a request to our email support address. We will confirm the data categories held and the reason each is retained.
We use session cookies to keep you logged in and functional cookies to remember your display preferences. You can manage or block non-essential cookies through your browser settings without losing access to your account. Blocking session cookies may affect how the lobby loads.
Open account settings while signed in to update basic contact details yourself. For identity details tied to a verified payment method like Nagad or bKash, contact us through live chat or email support. We will guide you through the correction steps shown in the account system.